What is Chatbase?
Chatbase is a platform for building customer-facing AI agents. You define an agent's role, connect your data sources, set guardrails and write procedures in plain language, with no code required. The agent is then tested against real customer scenarios and published to channels such as live chat, WhatsApp, email, Slack and phone.
In practice, you can use Chatbase agents to answer order and return questions, guide prospects toward a purchase, or help customers understand your products. The platform includes a helpdesk where AI and human agents work from the same conversation, widgets for interactive responses, and analytics on resolution rates and escalations. Agents can also call actions such as order lookups, and the vendor states the agents are built on Claude Sonnet 4.6.
Key features
- No-code agent builder with instructions, procedures and guardrails
- Deployment across chat, WhatsApp, email, Slack and other channels
- Built-in helpdesk shared by AI and human agents
- Actions such as order lookup and payment info retrieval
- Test mode for validating accuracy before going live
- Resolution rate tracking and escalation review
Who is it for
- Customer support teams
- E-commerce and subscription businesses
- Sales teams qualifying prospects
- Enterprises needing SSO, audit logs and SLAs
How to get started with Chatbase
- Create an account and choose the Free plan (0 USD monthly).
- Connect data sources, e.g. documents or your company website.
- Define the agent's role and guardrails, and pick a type: support, sales or advisor.
- Describe procedures step by step and add actions, e.g. order lookup.
- You want to serve customers across chat, email and WhatsApp from one platform.
- You need to build an agent without coding, ready in minutes.
- You run an online store or SaaS team and want 24/7 support.
- You need a free plan without limits and the agent must stay active beyond 14 days of inactivity.
- You need a Polish-language interface, which the platform does not offer.
Pros and cons
- No code required, with agents ready in minutes
- Works across many channels from one platform
- Integrations with tools such as Zendesk, Shopify, Stripe and Salesforce on paid plans
- Free plan agents are deleted after 14 days of inactivity
- Higher plans are priced per month with message credit limits
Chatbase pricing
| Plan | Price | Includes |
|---|---|---|
| Free | 0 USD / month | 50 message credits/month, 1 member, 1 MB training content, limited models, agents deleted after 14 days of inactivity |
| Hobby | 40 USD / month | 700 message credits/month, 2 members, 200 test credits, 5 AI actions per agent, 10 MB training content, integrations, basic analytics, advanced models |
| Standard | 150 USD / month | 4,000 message credits/month, 3 members, 500 test credits, 8 AI actions per agent, 20 MB training content, helpdesk, voice, telephony, outbound campaigns, API access, personalization, advanced integrations |
| Pro | 500 USD / month | 15,000 message credits/month, 5 members, 1,000 test credits, 12 AI actions per agent, 40 MB training content, advanced analytics, tickets as a source, 20 concurrent calls |
Prices copied from Chatbase pricing, checked October 12, 2026. Currency as shown by the vendor; taxes may apply.
Is Chatbase free?
There is a free trial. Free plan with 50 message credits per month, 1 member and limited model access. Paid plans include a 7-day trial.
Featured in
Chatbase alternatives
| Tool | Price from | Free plan | Category |
|---|---|---|---|
 Tidio | 29 USD/mo | yes | Customer support & chatbots |
 Zendesk AI | 19 USD/mo | trial | Customer support & chatbots |
 Crisp | 45 USD/mo | trial | Customer support & chatbots |
 Botpress | 150 USD/yr | yes | Customer support & chatbots |
 Agentforce | not listed | trial | Customer support & chatbots |
 Gorgias | not listed | ? | Customer support & chatbots |
All alternatives to Chatbase →
Comparisons
FAQ
What is Chatbase used for?
AI agents that resolve customer support, sales and product questions across chat, email, voice and messaging channels.
Is Chatbase free?
There is a free trial. Free plan with 50 message credits per month, 1 member and limited model access. Paid plans include a 7-day trial.
How much does Chatbase cost?
The cheapest paid plan is 40 USD/mo (vendor pricing, October 12, 2026).
What are the best Chatbase alternatives?
Closest alternatives: Tidio, Zendesk AI, Crisp, Botpress, Agentforce.
Data checked October 12, 2026 on the vendor website (chatbase.co).