Side by side
| Feature | Zendesk AI | Chatbase |
|---|---|---|
| What it does | AI layer of Zendesk's customer service platform that resolves support requests with AI agents, a Copilot for agents, and automation for support teams. | AI agents that resolve customer support, sales and product questions across chat, email, voice and messaging channels. |
| Price from | 19 USD/mo | 40 USD/mo |
| Free plan | trial | trial |
| Platforms | web, api | web, api |
| API | yes | yes |
Zendesk AI: key features
- AI agents that resolve customer requests autonomously on any channel
- Copilot assistant that proactively supports human service agents
- Knowledge base connected to every resolution
- Actions and integrations with business systems and data
- Automatic quality assurance scoring for human and AI agents
- Workforce management with AI-based forecasting and scheduling
Chatbase: key features
- No-code agent builder with instructions, procedures and guardrails
- Deployment across chat, WhatsApp, email, Slack and other channels
- Built-in helpdesk shared by AI and human agents
- Actions such as order lookup and payment info retrieval
- Test mode for validating accuracy before going live
- Resolution rate tracking and escalation review
FAQ
Is Zendesk AI or Chatbase better?
It depends on the job - compare prices, free plans and features in the table above.
Are Zendesk AI and Chatbase free?
Zendesk AI: There is a free trial. A 'Try for free' option is offered. Qualified startups can get up to 2 years of Zendesk free. Chatbase: There is a free trial. Free plan with 50 message credits per month, 1 member and limited model access. Paid plans include a 7-day trial.