What is Botpress?
Botpress is a platform for building and running AI agents, aimed mainly at customer support teams. Its agents can take real actions such as issuing refunds, updating account details, correcting orders and coordinating multi-step workflows across several systems, rather than only answering questions. The product includes Botpress Studio, a visual and natural language agent builder, along with Knowledge Bases, Tables, and an escalation layer.
The platform works either on top of an existing helpdesk (Intercom, Zendesk, HubSpot, Salesforce) or as a standalone helpdesk called Botpress Desk. Agents can be deployed on webchat, WhatsApp, Slack and other channels. When a case needs a person, the agent hands over the conversation with history, account details and troubleshooting steps already attempted, and the system can turn a resolved case into reusable knowledge for similar future tickets.
Key features
- Visual and natural language AI agent builder (Botpress Studio)
- AI actions for refunds, account updates and order corrections
- Escalation with full context handoff to human agents
- Knowledge Bases and Tables for agent data
- Integrations with Intercom, Zendesk, HubSpot and Salesforce
- Deployment on webchat, WhatsApp, Slack and other channels
Who is it for
- Customer support teams
- SaaS companies
- E-commerce and retail businesses
- Fintech and healthcare organizations
How to get started with Botpress
- Create a free Botpress account and choose the Free plan.
- Build an AI agent and add a knowledge base or tables to it.
- Connect a channel, e.g. webchat or WhatsApp, then your helpdesk, e.g. Zendesk.
- Customer requests need several steps, e.g. a refund plus an account change.
- You want to keep your existing helpdesk, e.g. Zendesk, Intercom or Salesforce, without migrating data.
- You need tickets handed to a human with the full conversation history.
- You need a Polish-language interface, which is not available.
- You need more than 100 conversations per month on the free plan and don't want to pay for a higher plan.
Pros and cons
- Handles complex, multi-step tickets rather than only simple FAQs
- No per-seat cost on paid plans, with AI usage included
- Free plan is limited to 100 conversations and 3 AI agents
- Higher tiers require custom pricing through sales
Botpress pricing
| Plan | Price | Includes |
|---|---|---|
| Free | 0 USD | 100 conversations, no top-ups or overages, 3 seats, 3 AI agents |
| Plus | 150 USD / year | billed annually; 250 conversations/mo included, packs of 100 for 65 USD, $25 AI usage included, unlimited AI agents |
| Team | 750 USD / year | billed annually; 1,500 conversations/mo included, packs of 100 for 50 USD, $150 AI usage included, unlimited seats |
Prices copied from Botpress pricing, checked October 12, 2026. Currency as shown by the vendor; taxes may apply.
Is Botpress free?
Yes, there is a free plan. 100 conversations per month, 3 seats, 3 AI agents, Help Center and community support.
Featured in
Botpress alternatives
| Tool | Price from | Free plan | Category |
|---|---|---|---|
 Zendesk AI | 19 USD/mo | trial | Customer support & chatbots |
 Crisp | 45 USD/mo | trial | Customer support & chatbots |
 Instantly | 47 USD/mo | trial | Customer support & chatbots |
 Agentforce | not listed | trial | Customer support & chatbots |
 Chatbase | 40 USD/mo | trial | Customer support & chatbots |
 Retell AI | 0.07-0.31 USD/mo | trial | Customer support & chatbots |
All alternatives to Botpress →
Comparisons
FAQ
What is Botpress used for?
AI agent platform for customer support that resolves complex tickets end-to-end, with human handoff when needed.
Is Botpress free?
Yes, there is a free plan. 100 conversations per month, 3 seats, 3 AI agents, Help Center and community support.
How much does Botpress cost?
The cheapest paid plan is 150 USD/yr (vendor pricing, October 12, 2026).
What are the best Botpress alternatives?
Closest alternatives: Zendesk AI, Crisp, Instantly, Agentforce, Chatbase.
Data checked October 12, 2026 on the vendor website (botpress.com).