Side by side
| Feature | Zendesk AI | Botpress |
|---|---|---|
| What it does | AI layer of Zendesk's customer service platform that resolves support requests with AI agents, a Copilot for agents, and automation for support teams. | AI agent platform for customer support that resolves complex tickets end-to-end, with human handoff when needed. |
| Price from | 19 USD/mo | 150 USD/yr |
| Free plan | trial | yes |
| Platforms | web, api | web, api |
| API | yes | yes |
Zendesk AI: key features
- AI agents that resolve customer requests autonomously on any channel
- Copilot assistant that proactively supports human service agents
- Knowledge base connected to every resolution
- Actions and integrations with business systems and data
- Automatic quality assurance scoring for human and AI agents
- Workforce management with AI-based forecasting and scheduling
Botpress: key features
- Visual and natural language AI agent builder (Botpress Studio)
- AI actions for refunds, account updates and order corrections
- Escalation with full context handoff to human agents
- Knowledge Bases and Tables for agent data
- Integrations with Intercom, Zendesk, HubSpot and Salesforce
- Deployment on webchat, WhatsApp, Slack and other channels
FAQ
Is Zendesk AI or Botpress better?
It depends on the job - compare prices, free plans and features in the table above.
Are Zendesk AI and Botpress free?
Zendesk AI: There is a free trial. A 'Try for free' option is offered. Qualified startups can get up to 2 years of Zendesk free. Botpress: Yes, there is a free plan. 100 conversations per month, 3 seats, 3 AI agents, Help Center and community support.