What is Crisp?
Crisp is a multichannel customer messaging platform that puts website chat, email, WhatsApp, Messenger, Instagram and other channels into one shared inbox. It adds a built-in CRM, a knowledge base for self-service help, analytics on team performance, and AI features such as smart replies, auto-summaries and a support copilot trained on the company's content. Its AI Agent (Hugo) is built with a no-code workflow builder: the AI learns from the website, PDFs and help articles, and can then be deployed on chosen channels.
In practice, a team can answer visitor questions in real time from a chat widget, let the AI handle a share of repetitive inquiries (the site claims up to 50%), route complex cases to staff, and track results so the AI answers can be refined. Crisp also offers a ticketing system, status page, chat SDKs for mobile apps and integrations with e-commerce platforms and 100+ other tools.
Key features
- Omnichannel shared inbox (website chat, email, WhatsApp, Messenger, Instagram and more)
- AI Agent with no-code workflow builder and templates
- Smart replies, auto-summaries and support copilot trained on your content
- Built-in CRM with customer history
- Knowledge base and help center
- Analytics on support team performance and customer satisfaction
Who is it for
- Customer support teams
- E-commerce businesses
- Sales and marketing teams
- Early-stage companies and solopreneurs
How to get started with Crisp
- Create a free Free plan account on the Crisp website
- Add the chat widget to your website
- Connect the channels you need to the shared inbox
- Build the Hugo agent using your company materials
- You serve customers across many channels and want one shared inbox
- You run an e-commerce store or small business and need website chat with CRM
- You want to automate part of your inquiries with an AI agent without coding
- You need a free plan with AI features, since the Free plan does not include AI credits
- You have a large team and need more seats without upgrading to a higher plan
Pros and cons
- Combines support, CRM, knowledge base and AI in one platform
- No-code AI workflow builder with templates
- Free plan available with a 14-day full-feature trial on any plan
- AI credits are limited per plan and the higher tiers are priced in USD per workspace
- Advanced AI features and higher seat or automation limits require paid plans
Crisp pricing
| Plan | Price | Includes |
|---|---|---|
| Free | 0 USD / empty | Forever free; 2 seats, website chat widget, shared inbox, no AI credits |
| Mini | 45 USD / month | Per workspace; 4 seats, shared email inbox, around 90 automated conversations, 5 USD AI credits |
| Essentials | 95 USD / month | Per workspace; 10 seats, customer data management, omnichannel inbox, AI chatbot, knowledge base, around 450 automated conversations, 25 USD AI credits |
| Plus | 295 USD / month | Per workspace; 20+ seats, AI-first support suite, around 1350 automated conversations, 75 USD AI credits, unlimited task automations, ticketing system, 100+ integrations, white labelling |
Prices copied from Crisp pricing, checked October 12, 2026. Currency as shown by the vendor; taxes may apply.
Is Crisp free?
There is a free trial. Free plan forever with website chat widget, 2 seats, shared inbox and mobile apps, but no AI credits included. Every new account gets a 14-day free trial of all features without a card.
Featured in
Crisp alternatives
| Tool | Price from | Free plan | Category |
|---|---|---|---|
 Tidio | 29 USD/mo | yes | Customer support & chatbots |
 Zendesk AI | 19 USD/mo | trial | Customer support & chatbots |
 Botpress | 150 USD/yr | yes | Customer support & chatbots |
 Instantly | 47 USD/mo | trial | Customer support & chatbots |
 Retell AI | 0.07-0.31 USD/mo | trial | Customer support & chatbots |
 Voiceflow | not listed | trial | Customer support & chatbots |
Comparisons
FAQ
What is Crisp used for?
All-in-one AI customer support platform combining shared inbox, chat widget, CRM and AI agents for businesses of any size.
Is Crisp free?
There is a free trial. Free plan forever with website chat widget, 2 seats, shared inbox and mobile apps, but no AI credits included. Every new account gets a 14-day free trial of all features without a card.
How much does Crisp cost?
The cheapest paid plan is 45 USD/mo (vendor pricing, October 12, 2026).
What are the best Crisp alternatives?
Closest alternatives: Tidio, Zendesk AI, Botpress, Instantly, Retell AI.
Data checked October 12, 2026 on the vendor website (crisp.chat).