Side by side
| Feature | Zendesk AI | Crisp |
|---|---|---|
| What it does | AI layer of Zendesk's customer service platform that resolves support requests with AI agents, a Copilot for agents, and automation for support teams. | All-in-one AI customer support platform combining shared inbox, chat widget, CRM and AI agents for businesses of any size. |
| Price from | 19 USD/mo | 45 USD/mo |
| Free plan | trial | trial |
| Platforms | web, api | web, ios, android, api, chrome |
| API | yes | yes |
Zendesk AI: key features
- AI agents that resolve customer requests autonomously on any channel
- Copilot assistant that proactively supports human service agents
- Knowledge base connected to every resolution
- Actions and integrations with business systems and data
- Automatic quality assurance scoring for human and AI agents
- Workforce management with AI-based forecasting and scheduling
Crisp: key features
- Omnichannel shared inbox (website chat, email, WhatsApp, Messenger, Instagram and more)
- AI Agent with no-code workflow builder and templates
- Smart replies, auto-summaries and support copilot trained on your content
- Built-in CRM with customer history
- Knowledge base and help center
- Analytics on support team performance and customer satisfaction
FAQ
Is Zendesk AI or Crisp better?
It depends on the job - compare prices, free plans and features in the table above.
Are Zendesk AI and Crisp free?
Zendesk AI: There is a free trial. A 'Try for free' option is offered. Qualified startups can get up to 2 years of Zendesk free. Crisp: There is a free trial. Free plan forever with website chat widget, 2 seats, shared inbox and mobile apps, but no AI credits included. Every new account gets a 14-day free trial of all features without a card.