Side by side
| Feature | Tidio | Crisp |
|---|---|---|
| What it does | AI customer service platform with Lyro AI agent that answers customer chats and turns conversations into tracked sales, leads and bookings. | All-in-one AI customer support platform combining shared inbox, chat widget, CRM and AI agents for businesses of any size. |
| Price from | 29 USD/mo | 45 USD/mo |
| Free plan | yes | trial |
| Platforms | web, api | web, ios, android, api, chrome |
| API | not stated | yes |
Tidio: key features
- AI agent Lyro trained on connected data sources
- Product recommendations and cart recovery in chat
- Lead capture and revenue attribution reports
- Help desk for tickets across all channels
- Flows for proactive automations and sales
- Guardrails, audit logs and handoff to human agents
Crisp: key features
- Omnichannel shared inbox (website chat, email, WhatsApp, Messenger, Instagram and more)
- AI Agent with no-code workflow builder and templates
- Smart replies, auto-summaries and support copilot trained on your content
- Built-in CRM with customer history
- Knowledge base and help center
- Analytics on support team performance and customer satisfaction
FAQ
Is Tidio or Crisp better?
It depends on the job - compare prices, free plans and features in the table above.
Are Tidio and Crisp free?
Tidio: Yes, there is a free plan. Free plan forever, available to start for free. The page does not list its limits in detail. Crisp: There is a free trial. Free plan forever with website chat widget, 2 seats, shared inbox and mobile apps, but no AI credits included. Every new account gets a 14-day free trial of all features without a card.