What is Tidio?
Tidio is a customer service and live chat platform built around Lyro, an AI agent that answers customer questions in chat and can recommend products, recover abandoned carts and capture leads during a conversation. Lyro is trained on data sources you connect, and the company says it answers only from that data, admits when it does not know an answer instead of guessing, and hands complex cases to human agents with the conversation context attached.
Beyond Lyro, the platform includes a help desk for handling tickets across channels, live chat, Flows for proactive automations that work even when the team is offline, and Hubi AI and Tidio Labs as separate products. Revenue attribution reports show what each conversation earned, and integrations connect the tool to e-commerce and other business systems. The free plan is open-ended, while paid plans start at 29 USD per month.
Key features
- AI agent Lyro trained on connected data sources
- Product recommendations and cart recovery in chat
- Lead capture and revenue attribution reports
- Help desk for tickets across all channels
- Flows for proactive automations and sales
- Guardrails, audit logs and handoff to human agents
Who is it for
- e-commerce stores
- customer service teams
- service businesses taking bookings
- SaaS companies
How to get started with Tidio
- Sign up for a free account on the Tidio website.
- Connect the chat on your website with your company's channels.
- Upload your company data that Lyro should base its answers on.
- Set up Lyro and test a few conversations before publishing.
- You run an online store and want to recover abandoned carts.
- You want chat to answer customers based on your company's data.
- You care about reporting revenue attributed to specific conversations.
- You need a fully unlimited free plan with documented limits, as the site does not give details of the free plan limits.
- You need the Premium plan without contacting the sales team.
Pros and cons
- Lyro hands complex cases to human agents with full context
- Free plan with no time limit
- Revenue attribution shows what chats earn
- Advanced features such as done-for-you automation are reserved for the Premium plan
Tidio pricing
| Plan | Price | Includes |
|---|---|---|
| Paid plans (Starter and above) | 29 USD / month | Starting price per month; annual billing is about 17% cheaper and includes 2 months free. Exact plan limits are on the pricing page, not shown in the supplied text. |
Prices copied from Tidio pricing, checked October 12, 2026. Currency as shown by the vendor; taxes may apply.
Is Tidio free?
Yes, there is a free plan. Free plan forever, available to start for free. The page does not list its limits in detail.
Featured in
Tidio alternatives
| Tool | Price from | Free plan | Category |
|---|---|---|---|
 GaliChat | 19 USD/mo | trial | Customer support & chatbots |
 SiteSpeakAI | not listed | ? | Customer support & chatbots |
 Crisp | 45 USD/mo | trial | Customer support & chatbots |
 Gorgias | not listed | ? | Customer support & chatbots |
 Zendesk AI | 19 USD/mo | trial | Customer support & chatbots |
 Chatbase | 40 USD/mo | trial | Customer support & chatbots |
Comparisons
FAQ
What is Tidio used for?
AI customer service platform with Lyro AI agent that answers customer chats and turns conversations into tracked sales, leads and bookings.
Is Tidio free?
Yes, there is a free plan. Free plan forever, available to start for free. The page does not list its limits in detail.
How much does Tidio cost?
The cheapest paid plan is 29 USD/mo (vendor pricing, October 12, 2026).
What are the best Tidio alternatives?
Closest alternatives: GaliChat, SiteSpeakAI, Crisp, Gorgias, Zendesk AI.
Data checked October 12, 2026 on the vendor website (tidio.com).