Side by side
| Feature | Tidio | Zendesk AI |
|---|---|---|
| What it does | AI customer service platform with Lyro AI agent that answers customer chats and turns conversations into tracked sales, leads and bookings. | AI layer of Zendesk's customer service platform that resolves support requests with AI agents, a Copilot for agents, and automation for support teams. |
| Price from | 29 USD/mo | 19 USD/mo |
| Free plan | yes | trial |
| Platforms | web, api | web, api |
| API | not stated | yes |
Tidio: key features
- AI agent Lyro trained on connected data sources
- Product recommendations and cart recovery in chat
- Lead capture and revenue attribution reports
- Help desk for tickets across all channels
- Flows for proactive automations and sales
- Guardrails, audit logs and handoff to human agents
Zendesk AI: key features
- AI agents that resolve customer requests autonomously on any channel
- Copilot assistant that proactively supports human service agents
- Knowledge base connected to every resolution
- Actions and integrations with business systems and data
- Automatic quality assurance scoring for human and AI agents
- Workforce management with AI-based forecasting and scheduling
FAQ
Is Tidio or Zendesk AI better?
It depends on the job - compare prices, free plans and features in the table above.
Are Tidio and Zendesk AI free?
Tidio: Yes, there is a free plan. Free plan forever, available to start for free. The page does not list its limits in detail. Zendesk AI: There is a free trial. A 'Try for free' option is offered. Qualified startups can get up to 2 years of Zendesk free.