What is Gorgias?
Gorgias is a customer support and conversational AI platform built for ecommerce. It combines an AI Agent, a helpdesk with a unified inbox, and integrations with online store tools, so customer messages from email, chat, SMS, WhatsApp, Instagram, and Facebook are handled in one place.
The AI Agent is trained on a brand's tone, policies, and store data, and can answer routine questions, process actions such as cancellations or discounts inside a conversation, and suggest product upsells. When a case needs a person, it hands off to a human agent with the conversation context. The helpdesk also shows live Shopify order, customer, and product data, and provides reporting on automation rate and revenue attributed to support conversations.
Key features
- AI Agent that answers customer questions and automates routine tickets
- Unified omnichannel inbox for email, chat, SMS, WhatsApp, Instagram, and Facebook
- In-conversation actions such as cancel, discount, or upsell
- Native Shopify integration showing orders, customers, and products
- Seamless escalation to human agents with context
- Revenue attribution reporting
Who is it for
- Shopify store owners
- Ecommerce brands with customer support teams
- Enterprise online retailers
Pros and cons
- AI Agent and helpdesk built into one platform
- Deep Shopify integration with live store data
- 300+ integrations with ecommerce tools
- Helpdesk pricing depends on ticket volume tiers
- Voice and SMS are paid add-ons
Gorgias pricing
The vendor does not publish prices in a readable form (often pricing is shown only after signing in).
Is Gorgias free?
The vendor does not state this clearly on the homepage or pricing page.
Gorgias alternatives
| Tool | Price from | Free plan | Category |
|---|---|---|---|
 Tidio | 29 USD/mo | yes | Customer support & chatbots |
 GaliChat | 19 USD/mo | trial | Customer support & chatbots |
 SiteSpeakAI | not listed | ? | Customer support & chatbots |
 Crisp | 45 USD/mo | trial | Customer support & chatbots |
 Chatbase | 40 USD/mo | trial | Customer support & chatbots |
 Text by LiveChat | 19 USD/mo | trial | Customer support & chatbots |
FAQ
What is Gorgias used for?
Conversational AI helpdesk and support platform for ecommerce brands, especially Shopify stores, to automate support and drive sales.
Is Gorgias free?
The vendor does not state this clearly on the homepage or pricing page.
How much does Gorgias cost?
The vendor does not publish prices publicly or requires sign-in.
What are the best Gorgias alternatives?
Closest alternatives: Tidio, GaliChat, SiteSpeakAI, Crisp, Chatbase.
Data checked October 12, 2026 on the vendor website (gorgias.com).