What is Text by LiveChat?
Text by LiveChat is live chat software for websites, built by the team behind LiveChat.com, HelpDesk.com and ChatBot.com. You install a chat widget on your site (or through a Shopify, WordPress, Webflow or Google Tag Manager setup) and see which visitors are browsing, which pages they view, and their cart contents in real time. Its AI Agent answers customer questions around the clock, recommends products, and can start chats based on visitor behavior, handing over to human agents when needed.
Beyond chat, the platform connects a shared inbox for WhatsApp and Messenger, keeps customer profiles with contact details and custom fields, and provides reports that compare revenue, orders and conversion rates for AI and human agents. It also offers an MCP connection for AI assistants to pull data and generate reports, plus a Chat API for custom chat flows.
Key features
- AI Agent answering visitor questions 24/7
- Real-time visitor activity and browsing monitoring
- Live cart and order preview inside chats
- Omnichannel inbox with WhatsApp and Messenger
- Reports comparing AI and human agent revenue
- Chat API and MCP connection for AI assistants
Who is it for
- eCommerce stores
- Customer service teams
- Sales and marketing teams
- Small businesses
How to get started with Text by LiveChat
- Create an account and start the 14-day trial, no credit card needed.
- Add the chat to your website, e.g. via the WordPress or Shopify integration.
- Turn on the AI agent and set which questions it should answer for customers.
- You run an online store and want to serve customers outside working hours
- You want to see how much sales your chats bring, separately for AI and the team
- You handle customers from WhatsApp or Messenger in one inbox
- You need a Polish-language interface, which the tool does not offer
- You have a large team, because the cost grows with the number of users
Pros and cons
- Works with Shopify, WordPress, Webflow and Google Tag Manager
- Tracks attributed revenue and conversions from chats
- Paid plans are priced per user per month
- Enterprise plan requires a custom annual agreement
Text by LiveChat pricing
| Plan | Price | Includes |
|---|---|---|
| Essential | 19 USD / month | Per user per month, billed annually; chat and inbox, for small teams |
| Growth | 79 USD / month | Per user per month, billed annually; adds team and scale features |
Prices copied from Text by LiveChat pricing, checked October 12, 2026. Currency as shown by the vendor; taxes may apply.
Text by LiveChat pricing details →
Is Text by LiveChat free?
There is a free trial. Free 14-day trial, no credit card required.
Featured in
Text by LiveChat alternatives
| Tool | Price from | Free plan | Category |
|---|---|---|---|
 Tidio | 29 USD/mo | yes | Customer support & chatbots |
 Rep AI | not listed | trial | Customer support & chatbots |
 Retell AI | 0.07-0.31 USD/mo | trial | Customer support & chatbots |
 Gorgias | not listed | ? | Customer support & chatbots |
 Sierra | not listed | ? | Customer support & chatbots |
 Zendesk AI | 19 USD/mo | trial | Customer support & chatbots |
All alternatives to Text by LiveChat →
FAQ
What is Text by LiveChat used for?
Website live chat software with an AI agent that answers visitors 24/7, qualifies leads and tracks sales from chats.
Is Text by LiveChat free?
There is a free trial. Free 14-day trial, no credit card required.
How much does Text by LiveChat cost?
The cheapest paid plan is 19 USD/mo (vendor pricing, October 12, 2026).
What are the best Text by LiveChat alternatives?
Closest alternatives: Tidio, Rep AI, Retell AI, Gorgias, Sierra.
Data checked October 12, 2026 on the vendor website (livechat.com).