What is Rep AI?
Rep AI is an agentic commerce platform for ecommerce brands. It is trained on a brand's own data and uses behavioral signals such as hesitation, product comparisons and exit risk to decide when to start a conversation with a shopper. Once active, the AI answers product questions, narrows choices, recommends complementary products and handles order tracking, returns and policy questions. It connects to tools like Shopify, Klaviyo, WooCommerce and Salesforce, plus 175+ integrations.
Beyond live sales conversations, the platform includes a helpdesk with a unified inbox and routing rules, which can hand conversations to human agents in tools like Zendesk or Gorgias. An insights module analyzes shopper interactions to surface drop-off reasons, unanswered questions and product knowledge gaps. Brands can use it to automate repetitive support, increase order value through contextual upsells and find out what to fix on their store next.
Key features
- Detects shopper hesitation and comparison behavior to start conversations
- AI answers product questions and narrows choices in conversation
- Automated handling of order tracking, returns and policy questions
- Complementary product recommendations and contextual upsells
- Unified helpdesk inbox with routing rules and human handoff
- Insights on drop-off reasons, unanswered questions and product gaps
Who is it for
- Ecommerce brands and online stores
- Customer support and CX teams
- Ecommerce marketers and founders
Pros and cons
- Works across website, email, Facebook, Instagram and WhatsApp from one AI
- Integrates with 175+ tools including Shopify and Klaviyo without heavy custom development
- Helpdesk and omni-channel features are marked as beta on the site
Rep AI pricing
The vendor does not publish prices in a readable form (often pricing is shown only after signing in).
Is Rep AI free?
There is a free trial. 14-day free trial on all plans, no credit card required.
Rep AI alternatives
| Tool | Price from | Free plan | Category |
|---|---|---|---|
 Text by LiveChat | 19 USD/mo | trial | Customer support & chatbots |
 Tidio | 29 USD/mo | yes | Customer support & chatbots |
 DialLink | 15 USD/mo | trial | Customer support & chatbots |
 Retell AI | 0.07-0.31 USD/mo | trial | Customer support & chatbots |
 Gorgias | not listed | ? | Customer support & chatbots |
 Sierra | not listed | ? | Customer support & chatbots |
FAQ
What is Rep AI used for?
AI agent for ecommerce brands that answers shopper questions, guides sales and resolves support across website, email and social channels.
Is Rep AI free?
There is a free trial. 14-day free trial on all plans, no credit card required.
How much does Rep AI cost?
The vendor does not publish prices publicly or requires sign-in.
What are the best Rep AI alternatives?
Closest alternatives: Text by LiveChat, Tidio, DialLink, Retell AI, Gorgias.
Data checked October 12, 2026 on the vendor website (hellorep.ai).