What is DialLink?
DialLink is a cloud business phone system that brings calling, SMS and WhatsApp for Business messaging into one platform. Each contact gets a unified thread that combines inbound, outbound and missed calls, voicemails and messages. Its AI features generate call summaries and transcripts, tag calls by topic or intent, detect names and numbers to suggest new contacts, and pick out action items from conversations.
On top of the phone system, DialLink offers AiVA, a set of AI voice agents and AI messaging agents that handle calls, SMS, MMS and WhatsApp messages around the clock, along with an AI knowledge base and integrations with tools such as Salesforce, Slack, HubSpot and Zapier. Businesses can get a US number with each plan, local or toll-free numbers in 100+ countries, and port existing numbers. AiVA is included in the Professional and Enterprise plans.
Key features
- Unified thread per contact combining calls, voicemails, SMS and WhatsApp
- AI call summaries, transcripts and action item detection
- AI call tagging by topic or intent and sentiment analysis
- AiVA AI voice agents and messaging agents available 24/7
- Ring groups, IVR menus, call queues and automated callback
- Integrations with Salesforce, Slack, HubSpot, Microsoft Teams and Zapier
Who is it for
- small businesses
- customer support teams
- sales teams
- professional services and real estate firms
Pros and cons
- All calls and messages in one contact thread
- AI summaries and action items reduce manual note-taking
- Free US number included with each plan
- Messaging and carrier fees apply on top of the plan price
- AiVA agents are only available on Professional and Enterprise plans
DialLink pricing
| Plan | Price | Includes |
|---|---|---|
| Essential | 15 USD / month | Price per user/month, annual billing (-25%); core calling and messaging, 1 US number per user, no AI features |
| Professional | 25 USD / month | Price per user/month, annual billing (-29%); adds AI summaries, call tagging, WhatsApp, unlimited AI agents, Salesforce and Slack integrations |
| Enterprise | 40 USD / month | Price per user/month, annual billing (-20%); minimum 5 users; adds automated callback, phone support, professional setup, SLA, HIPAA/BAA and SOC 2 reporting (contact sales) |
Prices copied from DialLink pricing, checked October 12, 2026. Currency as shown by the vendor; taxes may apply.
Is DialLink free?
There is a free trial. 7-day free trial of the plans.
DialLink alternatives
| Tool | Price from | Free plan | Category |
|---|---|---|---|
 Sierra | not listed | ? | Customer support & chatbots |
 AgentDock | 39 USD/mo | yes | Customer support & chatbots |
 Rep AI | not listed | trial | Customer support & chatbots |
 Crisp | 45 USD/mo | trial | Customer support & chatbots |
 Instantly | 47 USD/mo | trial | Customer support & chatbots |
 Text by LiveChat | 19 USD/mo | trial | Customer support & chatbots |
All alternatives to DialLink →
FAQ
What is DialLink used for?
Business phone system combining calls, SMS, WhatsApp and AI voice agents in one platform, aimed at small businesses.
Is DialLink free?
There is a free trial. 7-day free trial of the plans.
How much does DialLink cost?
The cheapest paid plan is 15 USD/mo (vendor pricing, October 12, 2026).
What are the best DialLink alternatives?
Closest alternatives: Sierra, AgentDock, Rep AI, Crisp, Instantly.
Data checked October 12, 2026 on the vendor website (diallink.com).