What is AgentDock?
AgentDock is a customer engagement platform built around one AI employee that answers customers across web chat, email, phone, text, Telegram and WhatsApp. The AI keeps a record of each customer's history, so it can recall past visits, book appointments, process refunds within rules you set, and follow up on its own, for example chasing unanswered quotes or asking for reviews after a job.
When a conversation needs a person, the AI hands it to your team with the full context and flagged signals, such as an at-risk account, so nobody has to ask the customer to repeat themselves. A shared inbox shows what the AI handled, what it escalated and what it resolved. The site also highlights vertical presets for home services, dental, legal and auto, and a separate writing tool called Dock with an editor, Chrome extension and citation support.
Key features
- AI employee answering on web, email, phone, SMS, Telegram and WhatsApp
- Customer history and memory across visits and channels
- Proactive follow-ups for quotes, reviews and win-back campaigns
- Human handoff with full conversation context and risk signals
- Shared team inbox with SLAs and conversation analytics
- Dock writing editor with citations and a Chrome extension
Who is it for
- home service companies
- dental and healthcare practices
- legal and auto service businesses
- e-commerce and SaaS support teams
Pros and cons
- One AI covers many channels with shared customer memory
- Clear escalation to human staff with full context
- Organization plans for the engagement platform are not yet available
- Individual writing plans are the only pricing currently listed
AgentDock pricing
| Plan | Price | Includes |
|---|---|---|
| Free | 0 USD / empty | Unlimited documents, 10 AI writing actions a day, Chrome extension, full prompt library |
| Unlimited | 39 USD / month | No daily limits, unlimited AI writing, unlimited citations in 10,000+ styles, priority support; 7-day free trial |
| Unlimited (annual) | 144 USD / year | Billed annually, shown as 12 USD/month |
Prices copied from AgentDock pricing, checked October 12, 2026. Currency as shown by the vendor; taxes may apply.
Is AgentDock free?
Yes, there is a free plan. Dock writing tool free forever: unlimited documents, 10 AI writing actions a day, Chrome extension and the full prompt library. Unlimited plan has a 7-day free trial.
AgentDock alternatives
| Tool | Price from | Free plan | Category |
|---|---|---|---|
 Crisp | 45 USD/mo | trial | Customer support & chatbots |
 Instantly | 47 USD/mo | trial | Customer support & chatbots |
 Voiceflow | not listed | trial | Customer support & chatbots |
 Sierra | not listed | ? | Customer support & chatbots |
 Tidio | 29 USD/mo | yes | Customer support & chatbots |
 Zendesk AI | 19 USD/mo | trial | Customer support & chatbots |
All alternatives to AgentDock →
FAQ
What is AgentDock used for?
AI customer engagement platform: one AI employee handles customers on web, email, phone, SMS, Telegram and WhatsApp, escalating to your team when needed.
Is AgentDock free?
Yes, there is a free plan. Dock writing tool free forever: unlimited documents, 10 AI writing actions a day, Chrome extension and the full prompt library. Unlimited plan has a 7-day free trial.
How much does AgentDock cost?
The cheapest paid plan is 39 USD/mo (vendor pricing, October 12, 2026).
What are the best AgentDock alternatives?
Closest alternatives: Crisp, Instantly, Voiceflow, Sierra, Tidio.
Data checked October 12, 2026 on the vendor website (agentdock.ai).