What is Agentforce?
Agentforce is Salesforce's AI agent platform. It lets companies build, customize and deploy autonomous AI agents that work on the web, over the phone and in apps, handling tasks such as resolving cases, routing calls, scheduling field technicians, answering HR policy questions and qualifying sales leads. The page describes agents that come with job-specific subagents, prebuilt actions and existing Salesforce context, and can pursue multi-day goals with human oversight.
Agents are coordinated through multi-agent orchestration, improved with a built-in optimizer that surfaces bottlenecks and recommendations, and extended with reusable AI skills shared across tools where work already happens. Pricing is consumption-based (Flex Credits or Conversations) or per-user licensing, and a free Salesforce Foundations tier is offered.
Key features
- Prebuilt agents for sales, service, HR and IT with job-specific subagents
- Long-horizon runtime for multi-day workflows with human oversight
- Agent Optimizer with performance analysis and tuning recommendations
- Reusable AI skills shared across work tools
- Multi-agent orchestration for routing and shared context
- Deployment on web, phone and in apps
Who is it for
- Enterprise customer service teams
- Contact center operations
- HR and IT service departments
- Salesforce customers
Pros and cons
- Deep integration with the Salesforce ecosystem and existing customer context
- Flexible pricing with consumption-based or per-user options
- Pricing for specific use cases is consumption-based and not fully listed on the page
Agentforce pricing
| Plan | Price | Includes |
|---|---|---|
| Salesforce Foundations | 0 USD | Free access to Agentforce for any use case; limits not stated in the text |
Prices copied from the vendor website, checked October 12, 2026. Currency as shown by the vendor; taxes may apply.
Is Agentforce free?
There is a free trial. Salesforce Foundations offers Agentforce for free for any use case, with a Try for free option for Agentforce Builder, Prompt Builder, Agent Script, Agentforce Coworker and Agentforce Vibes.
Agentforce alternatives
| Tool | Price from | Free plan | Category |
|---|---|---|---|
 Botpress | 150 USD/yr | yes | Customer support & chatbots |
 Instantly | 47 USD/mo | trial | Customer support & chatbots |
 Zendesk AI | 19 USD/mo | trial | Customer support & chatbots |
 Crisp | 45 USD/mo | trial | Customer support & chatbots |
 Chatbase | 40 USD/mo | trial | Customer support & chatbots |
 AgentDock | 39 USD/mo | yes | Customer support & chatbots |
All alternatives to Agentforce →
FAQ
What is Agentforce used for?
Platform for building and running autonomous AI agents that handle customer and employee service 24/7 inside the Salesforce ecosystem.
Is Agentforce free?
There is a free trial. Salesforce Foundations offers Agentforce for free for any use case, with a Try for free option for Agentforce Builder, Prompt Builder, Agent Script, Agentforce Coworker and Agentforce Vibes.
How much does Agentforce cost?
The vendor does not publish prices publicly or requires sign-in.
What are the best Agentforce alternatives?
Closest alternatives: Botpress, Instantly, Zendesk AI, Crisp, Chatbase.
Data checked October 12, 2026 on the vendor website (salesforce.com).