Side by side
| Feature | Tidio | Botpress |
|---|---|---|
| What it does | AI customer service platform with Lyro AI agent that answers customer chats and turns conversations into tracked sales, leads and bookings. | AI agent platform for customer support that resolves complex tickets end-to-end, with human handoff when needed. |
| Price from | 29 USD/mo | 150 USD/yr |
| Free plan | yes | yes |
| Platforms | web, api | web, api |
| API | not stated | yes |
Tidio: key features
- AI agent Lyro trained on connected data sources
- Product recommendations and cart recovery in chat
- Lead capture and revenue attribution reports
- Help desk for tickets across all channels
- Flows for proactive automations and sales
- Guardrails, audit logs and handoff to human agents
Botpress: key features
- Visual and natural language AI agent builder (Botpress Studio)
- AI actions for refunds, account updates and order corrections
- Escalation with full context handoff to human agents
- Knowledge Bases and Tables for agent data
- Integrations with Intercom, Zendesk, HubSpot and Salesforce
- Deployment on webchat, WhatsApp, Slack and other channels
FAQ
Is Tidio or Botpress better?
It depends on the job - compare prices, free plans and features in the table above.
Are Tidio and Botpress free?
Tidio: Yes, there is a free plan. Free plan forever, available to start for free. The page does not list its limits in detail. Botpress: Yes, there is a free plan. 100 conversations per month, 3 seats, 3 AI agents, Help Center and community support.