Side by side
| Feature | Tidio | Chatbase |
|---|---|---|
| What it does | AI customer service platform with Lyro AI agent that answers customer chats and turns conversations into tracked sales, leads and bookings. | AI agents that resolve customer support, sales and product questions across chat, email, voice and messaging channels. |
| Price from | 29 USD/mo | 40 USD/mo |
| Free plan | yes | trial |
| Platforms | web, api | web, api |
| API | not stated | yes |
Tidio: key features
- AI agent Lyro trained on connected data sources
- Product recommendations and cart recovery in chat
- Lead capture and revenue attribution reports
- Help desk for tickets across all channels
- Flows for proactive automations and sales
- Guardrails, audit logs and handoff to human agents
Chatbase: key features
- No-code agent builder with instructions, procedures and guardrails
- Deployment across chat, WhatsApp, email, Slack and other channels
- Built-in helpdesk shared by AI and human agents
- Actions such as order lookup and payment info retrieval
- Test mode for validating accuracy before going live
- Resolution rate tracking and escalation review
FAQ
Is Tidio or Chatbase better?
It depends on the job - compare prices, free plans and features in the table above.
Are Tidio and Chatbase free?
Tidio: Yes, there is a free plan. Free plan forever, available to start for free. The page does not list its limits in detail. Chatbase: There is a free trial. Free plan with 50 message credits per month, 1 member and limited model access. Paid plans include a 7-day trial.