What is Aidbase?
Aidbase is a customer support platform for SaaS startups. It combines an AI chatbot trained on your own content, a knowledge base or FAQ, custom ticket forms, and a unified email inbox in one product. The chatbot learns from sources you connect, such as websites, PDFs, videos and previous tickets, and answers users around the clock, with links and images where useful.
In practice, you connect your data sources, embed the chatbot and ticket form on your website or app using a CDN or npm packages (JavaScript, React/Next.js, HTML), and handle incoming emails and tickets from one inbox. Aidbase also shows which questions the chatbot could not answer, so you can add knowledge and retrain it. Teams can collaborate on tickets and branding can be customized.
Key features
- AI chatbot trained on your data sources
- Ticket forms and unified email inbox
- FAQ and knowledge base with knowledge gap detection
- AI-assisted ticket handling learning from past tickets
- No-code deployment plus JavaScript, React library and webhooks
- GDPR compliant with EU data storage
Who is it for
- SaaS startups
- Small support teams
- Agencies managing multiple clients
- Marketing and customer success teams
Pros and cons
- Chatbot learns from websites, PDFs and videos
- Reported response time reduction by over 70% in a customer testimonial
- GDPR compliant with data stored within the EU
- Message limits apply on paid plans unless you bring your own OpenAI key
- Integrations, API and webhooks are not available on the Standard plan
Aidbase pricing
| Plan | Price | Includes |
|---|---|---|
| Standard | 29 EUR / month | 2.5K messages/month, 2 chatbots, 2 ticket forms, 5 team members, 2 email inboxes |
| Pro | 39 EUR / month | 10K messages/month, 5 chatbots, 5 ticket forms, 25 team members, 5 email inboxes |
| Expert | 199 EUR / month | 100K messages/month, 50 chatbots, 50 ticket forms, 100 team members, 50 email inboxes, API and webhooks included |
Prices copied from Aidbase pricing, checked October 12, 2026. Currency as shown by the vendor; taxes may apply.
Is Aidbase free?
There is a free trial. 7-day free trial on all plans, after which a paid plan is required.
Aidbase alternatives
| Tool | Price from | Free plan | Category |
|---|---|---|---|
 Tidio | 29 USD/mo | yes | Customer support & chatbots |
 Crisp | 45 USD/mo | trial | Customer support & chatbots |
 Gorgias | not listed | ? | Customer support & chatbots |
 Zendesk AI | 19 USD/mo | trial | Customer support & chatbots |
 AgentDock | 39 USD/mo | yes | Customer support & chatbots |
 DialLink | 15 USD/mo | trial | Customer support & chatbots |
FAQ
What is Aidbase used for?
AI-powered support ecosystem with a chatbot, ticketing and shared inbox that helps SaaS startups let users solve issues themselves.
Is Aidbase free?
There is a free trial. 7-day free trial on all plans, after which a paid plan is required.
How much does Aidbase cost?
The cheapest paid plan is 29 EUR/mo (vendor pricing, October 12, 2026).
What are the best Aidbase alternatives?
Closest alternatives: Tidio, Crisp, Gorgias, Zendesk AI, AgentDock.
Data checked October 12, 2026 on the vendor website (aidbase.ai).