Best Decagon alternatives

Comparison

Tool	Price from	Free plan	Category
Decagon	not listed	?	Customer support & chatbots
Zendesk AI	19 USD/mo	trial	Customer support & chatbots
Retell AI	0.07-0.31 USD/mo	trial	Customer support & chatbots
Crisp	45 USD/mo	trial	Customer support & chatbots
Botpress	150 USD/yr	yes	Customer support & chatbots
Chatbase	40 USD/mo	trial	Customer support & chatbots
Text by LiveChat	19 USD/mo	trial	Customer support & chatbots
Agentforce	not listed	trial	Customer support & chatbots
Sierra	not listed	?	Customer support & chatbots

Each alternative in short

1. Zendesk AI

AI layer of Zendesk's customer service platform that resolves support requests with AI agents, a Copilot for agents, and automation for support teams.

There is a free trial. A 'Try for free' option is offered. Qualified startups can get up to 2 years of Zendesk free.

2. Retell AI

Platform for building, deploying and managing AI voice agents that handle inbound and outbound phone calls for support, scheduling and lead qualification.

There is a free trial. Pay-as-you-go plan includes $10 in free credits and 20 free concurrent calls.

3. Crisp

All-in-one AI customer support platform combining shared inbox, chat widget, CRM and AI agents for businesses of any size.

There is a free trial. Free plan forever with website chat widget, 2 seats, shared inbox and mobile apps, but no AI credits included. Every new account gets a 14-day free trial of all features without a card.

4. Botpress

AI agent platform for customer support that resolves complex tickets end-to-end, with human handoff when needed.

Yes, there is a free plan. 100 conversations per month, 3 seats, 3 AI agents, Help Center and community support.

5. Chatbase

AI agents that resolve customer support, sales and product questions across chat, email, voice and messaging channels.

There is a free trial. Free plan with 50 message credits per month, 1 member and limited model access. Paid plans include a 7-day trial.

6. Text by LiveChat

Website live chat software with an AI agent that answers visitors 24/7, qualifies leads and tracks sales from chats.

There is a free trial. Free 14-day trial, no credit card required.

7. Agentforce

Platform for building and running autonomous AI agents that handle customer and employee service 24/7 inside the Salesforce ecosystem.

There is a free trial. Salesforce Foundations offers Agentforce for free for any use case, with a Try for free option for Agentforce Builder, Prompt Builder, Agent Script, Agentforce Coworker and Agentforce Vibes.

8. Sierra

Conversational AI platform that lets businesses build and run customer service and sales AI agents across chat, voice, SMS, email and more.

The vendor does not state this clearly on the homepage or pricing page.

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