What is Sera by Twig?
Sera is an AI receptionist built by Twig. She answers inbound phone calls, web chat, email, SMS and WhatsApp in one shared conversation memory, and can book appointments directly into your calendar, including after hours and on weekends. You start by giving Sera your website, services, hours and prices, and she learns from that material. She then retrieves answers from your sources at the moment a question is asked, checks her draft against those sources before replying, and escalates to your team when she is unsure.
In practice, a missed call at night can be texted back, qualified (for example, emergency or routine visit) and booked into a time slot, with you receiving a text notification afterwards. Sera can also route calls, capture callback details, quote your own price list and recover missed calls. Pricing starts at 49 USD per month with a 15-day free trial that includes voice and requires no credit card.
Key features
- Answers phone, web chat, email, SMS and WhatsApp with one shared memory
- Books appointments into your calendar
- Missed-call recovery and after-hours answering
- Learns services, hours and prices from your website and documents
- Human handoff with full conversation context
- Multi-language support and recall/reactivation campaigns (higher tiers)
Who is it for
- Home services businesses (HVAC, plumbing, repair)
- Dental and medical practices
- Insurance agencies
- Multi-location service teams
Pros and cons
- Answers every channel 24/7 with a single agent and shared memory
- Checks its own answers against sources and escalates instead of guessing
- Overage charges apply: 100 USD per 1,000 extra chats and 1 USD per extra voice minute
- Key features like multi-location routing and dedicated CSM are only on higher-priced plans
Sera by Twig pricing
| Plan | Price | Includes |
|---|---|---|
| Starter | 49 USD / month | 500 AI chats/month, voice included in trial, basic analytics, email support |
| Growth | 499 USD / month | 2,000 AI chats/month, 300 voice minutes/month, multi-language, advanced analytics, priority support |
| Scale | 1,499 USD / month | 10,000 AI chats/month, 2,000 voice minutes/month, multi-location routing, custom dashboards, dedicated CSM and SLA |
Prices copied from Sera by Twig pricing, checked October 12, 2026. Currency as shown by the vendor; taxes may apply.
Sera by Twig pricing details →
Is Sera by Twig free?
There is a free trial. 15-day free trial on any plan, voice included, no credit card required; cancel before the trial ends to avoid charges.
Sera by Twig alternatives
| Tool | Price from | Free plan | Category |
|---|---|---|---|
 Tidio | 29 USD/mo | yes | Customer support & chatbots |
 Crisp | 45 USD/mo | trial | Customer support & chatbots |
 Zendesk AI | 19 USD/mo | trial | Customer support & chatbots |
 Bland AI | 0.12 USD/mo | trial | Customer support & chatbots |
 GaliChat | 19 USD/mo | trial | Customer support & chatbots |
 SiteSpeakAI | not listed | ? | Customer support & chatbots |
All alternatives to Sera by Twig →
FAQ
What is Sera by Twig used for?
AI front desk that answers calls, chats and texts 24/7 and books appointments for small service businesses.
Is Sera by Twig free?
There is a free trial. 15-day free trial on any plan, voice included, no credit card required; cancel before the trial ends to avoid charges.
How much does Sera by Twig cost?
The cheapest paid plan is 1,499 USD/mo (vendor pricing, October 12, 2026).
What are the best Sera by Twig alternatives?
Closest alternatives: Tidio, Crisp, Zendesk AI, Bland AI, GaliChat.
Data checked October 12, 2026 on the vendor website (twig.so).