What is SentiOne?
SentiOne is a platform with two main parts. Listen is a social listening tool that collects online mentions of a brand from social networks, news portals, blogs and YouTube, then uses AI to analyse sentiment, trends and audience insights. Automate is a conversational AI product for building chatbots and voicebots that handle customer requests.
In practice you can monitor brand reputation, detect crises early, find influencers and measure campaign effectiveness on the listening side. On the automation side you can build bots with an intuitive bot-building interface, use the Natural Language Understanding engine (reported at 94% intent recognition accuracy), and run them in the cloud or on-premise to handle a large share of customer requests.
Key features
- Social listening and sentiment analysis of online mentions
- Automated reports and online data analytics
- Crisis prevention alerts
- AI chatbots and voicebots
- Intuitive bot builder and automated tests
- Advanced Natural Language Understanding engine
Who is it for
- marketing teams
- customer service departments
- brand managers
- marketing agencies
Pros and cons
- Multichannel monitoring including Facebook, Instagram, TikTok, news portals and YouTube
- Chatbots and voicebots can handle up to 70% of customer requests, according to the text
- Available in on-premise and cloud deployments
- Listen plans are priced per project, language and history length, with user and credit limits
SentiOne pricing
| Plan | Price | Includes |
|---|---|---|
| Listen - Social (monthly) | 199 USD / month | net monthly; 1 project, 1 language, updates every 12h, 1 month history, 1 user, 10 AI Credits, Service Desk SLA 24h |
Prices copied from SentiOne pricing, checked October 12, 2026. Currency as shown by the vendor; taxes may apply.
Is SentiOne free?
The vendor does not state this clearly on the homepage or pricing page.
SentiOne alternatives
| Tool | Price from | Free plan | Category |
|---|---|---|---|
 Tidio | 29 USD/mo | yes | Customer support & chatbots |
 Zendesk AI | 19 USD/mo | trial | Customer support & chatbots |
 Crisp | 45 USD/mo | trial | Customer support & chatbots |
 Instantly | 47 USD/mo | trial | Customer support & chatbots |
 Text by LiveChat | 19 USD/mo | trial | Customer support & chatbots |
 Retell AI | 0.07-0.31 USD/mo | trial | Customer support & chatbots |
All alternatives to SentiOne →
FAQ
What is SentiOne used for?
AI-based social listening and conversational AI chatbot/voicebot platform for brand monitoring and customer service automation.
Is SentiOne free?
The vendor does not state this clearly on the homepage or pricing page.
How much does SentiOne cost?
The cheapest paid plan is 199 USD/mo (vendor pricing, October 12, 2026).
What are the best SentiOne alternatives?
Closest alternatives: Tidio, Zendesk AI, Crisp, Instantly, Text by LiveChat.
Data checked October 12, 2026 on the vendor website (sentione.com).