What is Inline Help?
Inline Help is a SaaS platform that adds contextual, AI-powered support inside a software application. It builds on your existing knowledge base and presents it to users through an "Explain This" feature, which gives instant insights when a user taps a part of the interface, plus AI-generated tooltips, a chatbot that answers queries in real time, and a widget that gathers every support tool in one place.
In practice, a product team embeds the Inline Help code once, connects its knowledge base, and users get answers without leaving the app or opening a ticket. Users can also submit issues through a built-in ticket form. The text states support for seven languages (English, German, French, Spanish, Italian, Portuguese and Japanese), and a 14-day free trial is offered.
Key features
- Explain This: instant AI explanations when users tap any part of the interface
- AI-generated tooltips that need no manual setup
- Real-time chatbot answering queries from your knowledge base
- Widget combining explanations, chatbot, knowledge base and ticket submission
- In-app ticket form for reporting issues
- Support in seven languages
Who is it for
- SaaS product teams
- Customer support teams
- Software companies aiming to reduce support tickets
- Enterprises with large user bases
Pros and cons
- No coding needed for setup
- Works with your existing knowledge base to answer questions in-app
- Message credits are limited on lower plans, with extra messages billed per 1k
- Self-hosting and the internal AI model are only planned, not yet available
Inline Help pricing
| Plan | Price | Includes |
|---|---|---|
| Essentials | 97 USD / month | per site; up to 250 content pages; 5k messages credit (+50 USD per 1k messages); 1 seat; email support |
| Growth | 247 USD / month | per site; up to 500 content pages; 10k messages credit (+50 USD per 1k messages); 3 seats (+10 USD per seat); no Inline Help branding; Help Desk ticket response; email support |
Prices copied from Inline Help pricing, checked October 12, 2026. Currency as shown by the vendor; taxes may apply.
Is Inline Help free?
There is a free trial. 14-day full-access free trial, no credit card needed.
Inline Help alternatives
| Tool | Price from | Free plan | Category |
|---|---|---|---|
 Tidio | 29 USD/mo | yes | Customer support & chatbots |
 Crisp | 45 USD/mo | trial | Customer support & chatbots |
 Gorgias | not listed | ? | Customer support & chatbots |
 Zendesk AI | 19 USD/mo | trial | Customer support & chatbots |
 Aidbase | 29 EUR/mo | trial | Customer support & chatbots |
 GaliChat | 19 USD/mo | trial | Customer support & chatbots |
All alternatives to Inline Help →
FAQ
What is Inline Help used for?
No-code AI assistant that turns your knowledge base into in-app help, tooltips and a chatbot for software teams.
Is Inline Help free?
There is a free trial. 14-day full-access free trial, no credit card needed.
How much does Inline Help cost?
The cheapest paid plan is 97 USD/mo (vendor pricing, October 12, 2026).
What are the best Inline Help alternatives?
Closest alternatives: Tidio, Crisp, Gorgias, Zendesk AI, Aidbase.
Data checked October 12, 2026 on the vendor website (inlinehelp.com).