Plans and prices
| Plan | Price | Includes |
|---|---|---|
| Growth | 19 USD / month | per agent per month, billed annually; includes Freddy AI Agent (first 500 sessions), ticketing, shared inbox, customer portal, analytics; no multilingual helpdesk or AI Copilot |
| Pro | 55 USD / month | per agent per month, billed annually; adds multilingual helpdesk, custom dashboards, intelligent routing, multiple SLA policies; Freddy AI Copilot available as add-on at 29 USD per agent per month |
| Enterprise | 89 USD / month | per agent per month, billed annually; adds Freddy AI Insights, skill-based routing, sandbox, audit logs, IP whitelisting; Freddy AI Copilot available as add-on at 29 USD per agent per month |
Prices copied from Freshdesk Freddy AI pricing, checked October 12, 2026. Currency as shown by the vendor; taxes may apply.
Is there a free plan?
There is a free trial. Free trial available ("Try it free"); the page does not specify limits of the trial. Freshdesk's pricing page also lists a "Start for free" call to action.
Compared with alternatives
| Tool | Price from | Free plan | Category |
|---|---|---|---|
 Instantly | 47 USD/mo | trial | Customer support & chatbots |
 Retell AI | 0.07-0.31 USD/mo | trial | Customer support & chatbots |
 Tidio | 29 USD/mo | yes | Customer support & chatbots |
 Zendesk AI | 19 USD/mo | trial | Customer support & chatbots |
 Regie.ai | 41 USD/mo | yes | Customer support & chatbots |
 Crisp | 45 USD/mo | trial | Customer support & chatbots |
FAQ
How much is Freshdesk Freddy AI per month?
The cheapest paid plan is 19 USD/mo.
Does Freshdesk Freddy AI have a free plan?
There is a free trial. Free trial available ("Try it free"); the page does not specify limits of the trial. Freshdesk's pricing page also lists a "Start for free" call to action.