Side by side
| Feature | Chatbase | Crisp |
|---|---|---|
| What it does | AI agents that resolve customer support, sales and product questions across chat, email, voice and messaging channels. | All-in-one AI customer support platform combining shared inbox, chat widget, CRM and AI agents for businesses of any size. |
| Price from | 40 USD/mo | 45 USD/mo |
| Free plan | trial | trial |
| Platforms | web, api | web, ios, android, api, chrome |
| API | yes | yes |
Chatbase: key features
- No-code agent builder with instructions, procedures and guardrails
- Deployment across chat, WhatsApp, email, Slack and other channels
- Built-in helpdesk shared by AI and human agents
- Actions such as order lookup and payment info retrieval
- Test mode for validating accuracy before going live
- Resolution rate tracking and escalation review
Crisp: key features
- Omnichannel shared inbox (website chat, email, WhatsApp, Messenger, Instagram and more)
- AI Agent with no-code workflow builder and templates
- Smart replies, auto-summaries and support copilot trained on your content
- Built-in CRM with customer history
- Knowledge base and help center
- Analytics on support team performance and customer satisfaction
FAQ
Is Chatbase or Crisp better?
It depends on the job - compare prices, free plans and features in the table above.
Are Chatbase and Crisp free?
Chatbase: There is a free trial. Free plan with 50 message credits per month, 1 member and limited model access. Paid plans include a 7-day trial. Crisp: There is a free trial. Free plan forever with website chat widget, 2 seats, shared inbox and mobile apps, but no AI credits included. Every new account gets a 14-day free trial of all features without a card.