Side by side
| Feature | Botpress | Crisp |
|---|---|---|
| What it does | AI agent platform for customer support that resolves complex tickets end-to-end, with human handoff when needed. | All-in-one AI customer support platform combining shared inbox, chat widget, CRM and AI agents for businesses of any size. |
| Price from | 150 USD/yr | 45 USD/mo |
| Free plan | yes | trial |
| Platforms | web, api | web, ios, android, api, chrome |
| API | yes | yes |
Botpress: key features
- Visual and natural language AI agent builder (Botpress Studio)
- AI actions for refunds, account updates and order corrections
- Escalation with full context handoff to human agents
- Knowledge Bases and Tables for agent data
- Integrations with Intercom, Zendesk, HubSpot and Salesforce
- Deployment on webchat, WhatsApp, Slack and other channels
Crisp: key features
- Omnichannel shared inbox (website chat, email, WhatsApp, Messenger, Instagram and more)
- AI Agent with no-code workflow builder and templates
- Smart replies, auto-summaries and support copilot trained on your content
- Built-in CRM with customer history
- Knowledge base and help center
- Analytics on support team performance and customer satisfaction
FAQ
Is Botpress or Crisp better?
It depends on the job - compare prices, free plans and features in the table above.
Are Botpress and Crisp free?
Botpress: Yes, there is a free plan. 100 conversations per month, 3 seats, 3 AI agents, Help Center and community support. Crisp: There is a free trial. Free plan forever with website chat widget, 2 seats, shared inbox and mobile apps, but no AI credits included. Every new account gets a 14-day free trial of all features without a card.