Side by side
| Feature | Botpress | Chatbase |
|---|---|---|
| What it does | AI agent platform for customer support that resolves complex tickets end-to-end, with human handoff when needed. | AI agents that resolve customer support, sales and product questions across chat, email, voice and messaging channels. |
| Price from | 150 USD/yr | 40 USD/mo |
| Free plan | yes | trial |
| Platforms | web, api | web, api |
| API | yes | yes |
Botpress: key features
- Visual and natural language AI agent builder (Botpress Studio)
- AI actions for refunds, account updates and order corrections
- Escalation with full context handoff to human agents
- Knowledge Bases and Tables for agent data
- Integrations with Intercom, Zendesk, HubSpot and Salesforce
- Deployment on webchat, WhatsApp, Slack and other channels
Chatbase: key features
- No-code agent builder with instructions, procedures and guardrails
- Deployment across chat, WhatsApp, email, Slack and other channels
- Built-in helpdesk shared by AI and human agents
- Actions such as order lookup and payment info retrieval
- Test mode for validating accuracy before going live
- Resolution rate tracking and escalation review
FAQ
Is Botpress or Chatbase better?
It depends on the job - compare prices, free plans and features in the table above.
Are Botpress and Chatbase free?
Botpress: Yes, there is a free plan. 100 conversations per month, 3 seats, 3 AI agents, Help Center and community support. Chatbase: There is a free trial. Free plan with 50 message credits per month, 1 member and limited model access. Paid plans include a 7-day trial.