What is VoiceLab?
VoiceLab.AI is a Conversational AI company offering a Conversational Intelligence (CI) platform. It automatically transcribes calls using automatic speech recognition, supports voice biometrics to tell speakers apart, and tracks conversations held by phone, email, chatbots and voice bots. Each conversation is monitored, with silence detection, scoring cards and alerts when an agent does not follow the call script.
Users can search conversations with complex queries, create keyword-based or ML-suggested categories, view statistics on dashboards, and record and store calls for later review. Best recordings can be turned into fragments with comments to train sales and support teams. The company also offers TRURL, an instruction-following LLM fine-tuned for e-commerce and customer support, plus on-premise GPT model builds.
Key features
- Automatic speech-to-text transcription of calls
- Voice biometrics to identify different speakers
- Advanced search with keywords and complex queries
- Automatic categorization with machine learning suggestions
- Dashboards with statistics and alerts for agents
- Call recording and storage for quality control
Who is it for
- Customer care and call center managers
- Sales teams
- Companies wanting to analyze customer conversations
Pros and cons
- Monitors 100% of conversations instead of a small sample
- Very high speech recognition accuracy according to the company
- Pricing is not published on the page, so cost is unclear
VoiceLab pricing
The vendor does not publish prices in a readable form (often pricing is shown only after signing in).
Is VoiceLab free?
The vendor does not state this clearly on the homepage or pricing page.
VoiceLab alternatives
| Tool | Price from | Free plan | Category |
|---|---|---|---|
 Deepgram | 0.0048 USD/mo | trial | APIs & models |
 Mintlify | 450 USD/mo | trial | APIs & models |
 AssemblyAI | not listed | ? | APIs & models |
 Claude Platform (Anthropic API) | 2 USD input / 10 USD output | no | APIs & models |
 Google AI Studio | 0,75 USD | ? | APIs & models |
 OpenAI Platform | 0,10 USD | ? | APIs & models |
All alternatives to VoiceLab →
FAQ
What is VoiceLab used for?
Conversational intelligence platform that automatically transcribes, analyzes and categorizes customer calls, emails and chats for companies.
Is VoiceLab free?
The vendor does not state this clearly on the homepage or pricing page.
How much does VoiceLab cost?
The vendor does not publish prices publicly or requires sign-in.
What are the best VoiceLab alternatives?
Closest alternatives: Deepgram, Mintlify, AssemblyAI, Claude Platform (Anthropic API), Google AI Studio.
Data checked October 12, 2026 on the vendor website (voicelab.ai).